Troubleshooting
Fix failed collections, delayed payouts, settlement gaps, verification rejections and access issues.
8 articles
A payment collection failedWhat to check when a customer's payment didn't go through, and how to recover it.A payout failed or is delayedWhy an outgoing transfer might fail or sit pending, and what to do about it.My settlement hasn't arrivedHow collections settle to your wallet and bank, and when to expect funds.My verification was rejectedWhy BVN, NIN or CAC checks fail, and how to get a blocked verification reset.I can't sign in / I'm locked outSteps to regain access when you can't get past sign-in or your session is locked.I've reached my account limitUnderstand your tier limits and how to lift them by verifying your business.My account is restrictedWhy an account gets restricted or suspended, and how to get it reviewed.A webhook wasn't deliveredDiagnose missed webhooks, handle retries, and use status polling as a backstop.
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