My account is restricted

A restriction limits some actions on your account while we review it. Here's what to do.

Why it happens

• Reported fraud: we freeze outflows when a transaction is reported as fraudulent, while our team investigates.
• Risk or compliance review: unusual activity can trigger a temporary review to protect you and your customers.
• Verification pending or failed: some actions stay limited until your verification clears.

How to get it reviewed

1. Open the app, a banner usually explains what's restricted and why.
2. Provide anything we ask for, such as updated documents or proof of a transaction.
3. Email support@boldswitch.ng from your registered email with your phone number if you need an update.

You'll hear back within 24 working hours for most fraud and review cases.

Tip: Responding quickly with the documents we ask for is the fastest way to lift a restriction.

What's next

• See Report fraud or a suspicious transaction.
• See My verification was rejected.