A payout failed or is delayed
Why an outgoing transfer might fail or sit pending, and what to do about it.
Last updated June 1, 2026
If a payout to a bank fails or is taking longer than expected, work through these checks.
Common reasons
- Insufficient balance: make sure your wallet covers the amount plus the transfer fee.
- Wrong recipient details: an incorrect account number or bank is the most common cause of a failed payout.
- 2FA not completed: transfers above your 2FA threshold need a second factor. Complete the biometric or OTP prompt.
- Bank-side delay: the receiving bank can take longer to credit, especially during outages.
What to do
- Confirm the recipient's account number and bank are exactly right.
- Check the transaction status in your activity feed, a failed payout reverses to your wallet.
- If it's still pending after a reasonable wait and your details are correct, contact us.
Tip: A reversed payout returns to your wallet automatically. You don't lose the money, you just re-send it with the corrected details.
What's next
- See My settlement hasn't arrived.
- Email support@boldswitch.ng with the transaction reference if it stays stuck.
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