I can't sign in / I'm locked out

If you can't get into your account, work through these steps in order.

Try these first

1. Make sure you have a network connection, even patchy 3G is enough.
2. Confirm you can receive the OTP we send by SMS to your registered number.
3. If biometrics fail, fall back to your PIN.
4. Reset your PIN from Settings, then Security if you've forgotten it.

If your session is locked

We lock the device session when a phone is reported lost or when we detect risk. To resume:

1. Install Boldswitch Business on your device.
2. Sign in with your phone number and the OTP.
3. Complete a biometric re-verification.

If you've changed your phone number

If you can't receive the OTP because your number changed, email support@boldswitch.ng from your registered email so we can verify you and update your number.

Tip: Boldswitch will never ask for your PIN or OTP to "unlock" your account. Anyone who does is a scammer.

What's next

• See Recover a lost or stolen phone.
• See My account is restricted.