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My transaction is pending

Why a transaction may show pending and what happens next.

Last updated June 1, 2026

A pending transaction is still being processed. Most clear automatically within a short time.

What to do

  1. Wait a few minutes. Network and bank processing can cause short delays.
  2. Check your transaction history for an updated status.
  3. Avoid repeating the same transaction so you do not send twice.
  4. Confirm your internet connection is stable.

Do not retry a pending payment until you confirm whether the first one completed. Retrying can lead to a duplicate.

If it stays pending for an unusually long time, or completes but you were debited unexpectedly, see My transaction failed but I was debited (/personal/troubleshooting/failed-but-debited). For anything unresolved, email support@boldswitch.ng with the transaction details.

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