My transaction failed but I was debited

If a transaction failed but you were still debited, the amount is typically reversed automatically.

What to do

1. Check your transaction history for the failed entry and its status.
2. Allow time for an automatic reversal to land back in your account.
3. Keep a note of the transaction date, amount and reference.
4. Do not repeat the payment until you confirm the outcome.

Most failed-but-debited amounts are returned without you doing anything. The reversal can take a little time depending on the network.

If the amount has not returned after a reasonable wait, see A transfer was reversed (/personal/troubleshooting/transfer-reversed) or contact support@boldswitch.ng with the reference so the team can investigate.