I'm locked out / too many attempts

Too many failed attempts in a short time can temporarily lock you out. This is a safety feature, and it clears on its own.

What to do

1. Stop trying for a few minutes so the lockout can lift.
2. Make sure you are entering the correct PIN or OTP.
3. If you have forgotten your PIN, use the recovery flow rather than guessing.
4. Try again after the wait period.

Repeated attempts restart the timer. The fastest path is to pause and then try once, carefully.

If you cannot remember your PIN, see Reset a forgotten PIN (/personal/security/reset-a-forgotten-pin). If codes are the problem, see I didn't receive my OTP (/personal/troubleshooting/didnt-receive-otp). Still locked out after waiting? Contact support@boldswitch.ng.