I can't sign in

If you cannot sign in, work through these checks to get back into your account.

Try these steps

1. Confirm your sign-in details are correct.
2. If your session expired, simply re-authenticate when prompted.
3. Complete any re-verification challenge, which is normal on a new device.
4. Make sure you can receive your OTP.
5. Check your internet connection and that the app is up to date.

If biometrics are not recognised, fall back to your transaction PIN to sign in.

If your code does not arrive, see I didn't receive my OTP (/personal/troubleshooting/didnt-receive-otp). If you are locked out from repeated attempts, see I'm locked out or too many attempts (/personal/troubleshooting/locked-out). Still cannot get in? Email support@boldswitch.ng.