Why verification failed and how to retry

If a verification step fails, it's usually due to a mismatch or an unclear upload. You can fix the issue and retry.

Common reasons

• Name mismatch: Your profile name doesn't match your BVN or ID.
• Blurry or cropped document: The image is unclear or part of the ID is cut off.
• Failed liveness check: Poor lighting, a covered face or a non-live capture.
• Expired or invalid ID: The document is out of date or not accepted.
• Address inconsistency: The address doesn't match your other details.

How to retry

1. Go to Profile then Verification.
2. Open the step marked as failed.
3. Correct the issue — fix details, retake the photo or re-upload a clearer document.
4. Submit again.

Before you resubmit

• Make sure your profile name matches your BVN and ID exactly.
• Use a valid, unexpired document.
• Capture photos in good lighting with the full document or face visible.

Tip: Review the on-screen reason shown next to the failed step — it tells you exactly what to fix.

If it keeps failing after several attempts, email support@boldswitch.ng with details. See also Selfie verification not working.