Selfie or face verification not working

The selfie step uses a liveness check to confirm it's really you. If it keeps failing, a few small changes usually fix it.

Quick fixes

1. Move to a well-lit area with even lighting on your face — avoid strong backlight.
2. Remove glasses, hats, masks or anything covering your face.
3. Hold the phone at eye level and keep your whole face inside the frame.
4. Stay still and follow the on-screen prompts (such as blinking or turning).
5. Clean your front camera lens.

Still not working

• Check that the app has camera permission in your phone settings.
• Make sure you have a stable internet connection.
• Close and reopen the app, then try again.
• Update to the latest app version from the App Store or Google Play.

Tip: Avoid filters or screenshots — the liveness check needs a live capture of your face.

If it still fails after several tries, see Why verification failed or email support@boldswitch.ng.