Report fraud or a suspicious transaction

If something looks wrong, report it. We move fast to protect your funds.

Report a transaction

1. Open your activity feed and find the transaction.
2. Tap it, then tap Report Fraud.
3. We immediately freeze further outflows on your account and route the case to our fraud team.

You'll hear back within 24 working hours. If funds are recoverable, we work directly with the receiving institution to reverse the payment.

Spot a phishing attempt

Boldswitch staff will never ask for your PIN, OTP, BVN, full card details or one-time codes, by any channel. If anyone asks:

• Hang up or stop replying.
• Don't share anything.
• Report it to support@boldswitch.ng with screenshots if you can.

Tip: Forward suspicious messages and screenshots when you report. They help us shut down scams targeting other businesses.

What's next

• See Keep your business account secure.
• See Recover a lost or stolen phone.