Recover a lost or stolen phone

If you lose your phone, act fast so no one can move your money.

Lock your account straight away

1. Email support@boldswitch.ng from any device, or call our hotline.
2. Give your registered phone number.
3. We lock the active device session within minutes, blocking any new transactions or transfers.

Get back in on a new phone

1. Install Boldswitch Business on your new device.
2. Sign in with your phone number.
3. Complete a re-verification: enter the OTP we send, then a biometric check.
4. Set up biometrics again if you want them.

Your access resumes once verification completes.

Tip: Keep your device's own lock screen on with a passcode. It's an extra barrier if your phone is taken.

What's next

• See Report fraud or a suspicious transaction.
• See I can't sign in / I'm locked out.