Signing in on a new device

When you sign in on a new device, Boldswitch runs a re-verification challenge to confirm it is really you.

Sign in on a new phone

1. Install Boldswitch from your app store and open it.
2. Sign in with your usual details.
3. Complete the re-verification challenge. This usually includes an OTP sent to your registered number.
4. Set up biometrics on the new device if you want to use Face ID or fingerprint.

Once verified, your account works as normal on the new device.

If you did not request a new-device sign-in, treat it as a warning sign. Change your PIN and contact support@boldswitch.ng.

If the code does not arrive, see I didn't receive my OTP (/personal/troubleshooting/didnt-receive-otp). If you cannot complete sign-in, see I can't sign in (/personal/troubleshooting/cant-sign-in).