Recognising scams and phishing

The fastest way to stay safe is to remember one rule: Boldswitch never asks for your PIN or OTP.

Common scam tactics

• Calls or messages claiming to be Boldswitch support asking for your PIN or OTP.
• Urgent warnings that your account is blocked unless you act now.
• Links to fake login pages designed to steal your details.
• Offers that seem too good to be true.

How to protect yourself

• Never share your PIN or OTP with anyone, for any reason.
• Do not tap links in unexpected messages. Open the app directly instead.
• Check the sender. Boldswitch communicates from official channels only.
• Slow down. Real support will never rush or pressure you.

If you shared a code or PIN by mistake, change your PIN at once and email support@boldswitch.ng.

For everyday habits, see Keep your account secure (/personal/security/keep-your-account-secure). If your phone is gone, see What to do if your phone is lost or stolen (/personal/security/lost-or-stolen-phone).