What to do if your phone is lost or stolen

If your phone is lost or stolen, act quickly to protect your account.

Take these steps

1. From another device, change your transaction PIN as soon as you can.
2. Sign in to Boldswitch on a trusted device. The new-device re-verification challenge helps keep intruders out.
3. Ask your mobile carrier to block your SIM so no one can receive your OTP.
4. Email support@boldswitch.ng so the team can watch your account for unusual activity.

Your PIN and biometrics protect the app even when your phone is locked. Changing your PIN adds another layer right away.

Once you have a replacement phone, see Signing in on a new device (/personal/security/signing-in-on-a-new-device). For ongoing safety, see Keep your account secure (/personal/security/keep-your-account-secure).