If a transfer fails or is delayed

Most transfers complete in seconds, but bank network issues can occasionally cause a delay.

First steps

1. Open your transaction history and check the status of the transfer.
2. If it shows Pending, wait a short while. Bank transfers can take a little longer during peak times.
3. If it shows Failed, the amount is normally returned to your balance automatically.

If money left your balance but did not arrive

• Confirm the recipient details on the transaction were correct.
• Allow time for the recipient's bank to process the credit.
• If it has not resolved, contact support with the transaction reference.

Tip: Keep the transaction reference handy. It helps support trace the payment faster.

Email support@boldswitch.ng with the reference and details. For getting recipient details right before you send, see Send to a Nigerian bank account.