If a bill payment fails or a token didn't arrive

Failed bill payments are automatically reversed, so your money is safe.

What happens on a failure

If a bill payment doesn't go through, it is auto-reversed and the amount returns to your wallet — usually within a short time.

If a token or top-up didn't arrive

1. Check the transaction details — a prepaid token is saved there and can be re-entered on your meter.
2. Confirm you used the correct meter, phone, smartcard, or account number.
3. Give it a few minutes, as some networks and discos deliver with a slight delay.
4. Refresh your wallet to see if the amount was reversed.

If the value still hasn't arrived and you weren't refunded, email support@boldswitch.ng with the date, amount, provider, and the number you paid.

Always keep the transaction reference handy — it helps us trace a payment with the provider much faster.

Next steps

• Pay electricity bills
• Save and manage billers