Deposit not received or showing as pending

Most deposits arrive quickly, but some take longer to settle. Here's how to check and what to do.

First, check the basics

• Bank transfer: Confirm you sent to the correct VBA number and the transfer left your bank.
• ACH: ACH can take a few business days to settle — this is normal.
• Crypto: Confirm the transaction shows as completed in your sending wallet and that you used USDC/USDT on Solana.

Then

1. Open the app and check your transaction history for a pending entry.
2. Pull to refresh — confirmations can take a little time.
3. Keep your payment reference or transaction hash handy.

Still missing?

If a bank transfer has cleared on your side but isn't showing after a reasonable wait, or a crypto deposit has confirmed on-chain but isn't credited, contact us.

Tip: Have your reference (bank session ID or Solana transaction hash) ready — it helps us trace the deposit faster.

Email support@boldswitch.ng with the details. See also Deposit limits.