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Freeze or unfreeze a card

Pause a card instantly and unpause it just as fast, with no need to cancel or reissue.

Last updated June 1, 2026

Freezing a card stops all spending instantly without cancelling the card. Unfreeze it whenever you are ready.

Freeze a card

  1. Open the Cards tab and tap the card you want to pause.
  2. Tap Freeze.
  3. Every future transaction on that card is declined at the network level until you unfreeze it.

Unfreeze a card

  1. Open the frozen card.
  2. Tap Unfreeze.
  3. The card works again immediately, with the same number, limits and balance as before.

Freezing is the right move for travel gaps, a card you suspect is lost, a subscription you want to halt, or anything that looks off.

Tip

Freeze first, investigate later. Because freezing is instant and reversible, there is no cost to pausing a card the moment something seems wrong.

If a frozen card is being declined and you did not expect it, check Card declined and troubleshooting. To report fraud, email support@boldswitch.ng.

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