Why verification failed and how to fix it

Verification usually fails for a small, fixable reason. Here's how to put it right.

Common reasons

• Name or date of birth doesn't exactly match your BVN or NIMC records.
• A typo in your BVN or NIN.
• A document photo is blurry, cropped, or unreadable.
• Out-of-date BVN data held by your bank.

NIN blocked after repeated attempts

If a NIN check fails three times in a row, it's temporarily blocked to prevent fraud. To reset it, email support@boldswitch.ng from your registered email with your phone number and a clear photo of your NIN slip. We review and reset within 24 working hours.

Fix a mismatch yourself

1. Open Settings, then Verification.
2. Tap Re-check.
3. Confirm your spelling against your bank and ID records.
4. Resubmit.

If your BVN still won't match, your bank may be holding outdated data. Contact them to refresh it.

Tip: For document rejections, re-upload a clear PDF where every number, name and date is legible.

What's next

• Re-run identity: Complete owner KYC.
• Re-upload business docs: Submit your business documents.