A payout failed or is delayed

Most delayed transfers complete or reverse on their own within minutes. Here is how to handle a payout that hasn't arrived.

Check these first

1. Open the transaction in your activity feed and read its status.
2. Confirm the recipient's bank and account number are correct.
3. Check your balance covered the amount plus the fee.
4. Give it a few minutes; bank rails can lag briefly at busy times.

If it failed

• A failed bank transfer reverses to your Boldswitch balance automatically, usually within minutes.
• If money left your balance but the recipient insists it hasn't arrived after a while, contact support with the transaction reference.
• A transfer sent to a wrong but valid bank account must be recalled by you from that institution; Boldswitch cannot recover funds held by a third party.

Tip: Use confirmed account names and saved beneficiaries to avoid sending to the wrong account in the first place.

To save trusted recipients, see save beneficiaries (/business/payouts-transfers/save-beneficiaries). For how charges apply, see transfer fees (/business/payouts-transfers/transfer-fees).

Still stuck? Email support@boldswitch.ng with the transaction reference.